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Accenture analytics Interview Questions and Answers
Ques:- What is a project charter?
Right Answer:
A project charter is a formal document that outlines the objectives, scope, stakeholders, and overall framework of a project. It serves as an official authorization for the project to begin and provides a high-level overview of what the project aims to achieve.
Ques:- How do you manage stress or frustration when changes disrupt your usual workflow
Right Answer:
I manage stress or frustration by taking a moment to pause and assess the situation. I prioritize tasks, break them down into smaller steps, and focus on what I can control. I also communicate with my team to share concerns and seek support, and I practice stress-relief techniques like deep breathing or short breaks to maintain my focus and productivity.
Ques:- How do you maintain productivity when faced with new or unfamiliar tasks
Right Answer:
I maintain productivity with new or unfamiliar tasks by breaking them down into smaller steps, prioritizing tasks, seeking clarification when needed, using available resources, and staying organized. I also set specific goals and deadlines to keep myself focused and motivated.
Ques:- What role does adaptability play in problem-solving and decision-making
Right Answer:
Adaptability allows individuals to adjust their approach when faced with new information or changing circumstances, leading to more effective problem-solving and decision-making. It enables quick responses to unexpected challenges and fosters creative solutions by considering multiple perspectives.
Ques:- What steps do you take to ensure that you can pivot quickly when necessary
Right Answer:
To ensure I can pivot quickly when necessary, I take the following steps:

1. Stay informed about industry trends and changes.
2. Maintain flexibility in my plans and strategies.
3. Foster open communication with my team to share insights and feedback.
4. Regularly assess and review project progress and outcomes.
5. Develop a mindset that embraces change and encourages innovation.
Ques:- Can you describe a time when you had to quickly adapt to a significant change at work
Right Answer:
In my previous job, our team had to switch to a new project management tool with little notice. I quickly learned the new software by attending training sessions and exploring its features. I also helped my teammates by sharing tips and creating a guide, which helped us transition smoothly and maintain our productivity.
Ques:- How do you set reminder mail in outlook?
Right Answer:
To set a reminder mail in Outlook, create a new email, then click on "Options" in the ribbon. In the "Tags" group, click on "Follow Up" and select "Add Reminder." Set the date and time for the reminder, then click "OK" and send the email.
Ques:- Sql queries on Join, C, Data Structures (Mostly linked list, stack, queues), Basics of SDLC and Testing.
Right Answer:
To answer SQL queries on joins, you can use the following examples:

1. **Inner Join**:
```sql
SELECT a.column1, b.column2
FROM tableA a
INNER JOIN tableB b ON a.common_column = b.common_column;
```

2. **Left Join**:
```sql
SELECT a.column1, b.column2
FROM tableA a
LEFT JOIN tableB b ON a.common_column = b.common_column;
```

3. **Right Join**:
```sql
SELECT a.column1, b.column2
FROM tableA a
RIGHT JOIN tableB b ON a.common_column = b.common_column;
```

4. **Full Outer Join**:
```sql
SELECT a.column1, b.column2
FROM tableA a
FULL OUTER JOIN tableB b ON a.common_column = b.common_column;
``
Ques:- What are Agile ceremonies (like sprint planning, daily stand-ups, sprint reviews, retrospectives), and how do they work
Right Answer:
Agile ceremonies are recurring meetings within a sprint to facilitate communication, planning, and continuous improvement.

* **Sprint Planning:** The team decides what work to complete in the upcoming sprint. They discuss user stories, estimate effort, and define the sprint goal.

* **Daily Stand-up:** A brief daily meeting where the team shares progress, identifies roadblocks, and coordinates efforts. Each member typically answers: What did I do yesterday? What will I do today? Are there any impediments?

* **Sprint Review:** The team demonstrates the completed work to stakeholders, gathering feedback and ensuring alignment with expectations.

* **Sprint Retrospective:** The team reflects on the past sprint, identifying what went well, what could be improved, and defining action items to enhance future performance.
Ques:- How do you prioritize features or tasks in an Agile sprint
Right Answer:
We prioritize features or tasks in an Agile sprint using a combination of factors like business value, risk, effort/size, dependencies, and urgency. Product Owner usually leads this, using techniques like MoSCoW (Must have, Should have, Could have, Won't have) or story pointing, to ensure the most valuable items are tackled first.
Ques:- What is the difference between Kanban and Scrum, and when would you use each
Right Answer:
Kanban focuses on visualizing workflow, limiting work in progress (WIP), and continuous flow. Scrum uses time-boxed iterations (sprints) with specific roles (Scrum Master, Product Owner, Development Team) and events (sprint planning, daily scrum, sprint review, sprint retrospective).

Use Kanban when you need continuous delivery, have evolving priorities, and want to improve workflow incrementally. Use Scrum when you need structured development with fixed-length iterations, have clear goals for each iteration, and benefit from team collaboration with defined roles.
Ques:- Can you explain the key principles of the Agile Manifesto
Right Answer:
The Agile Manifesto values:

* **Individuals and interactions** over processes and tools.
* **Working software** over comprehensive documentation.
* **Customer collaboration** over contract negotiation.
* **Responding to change** over following a plan.

That is, while the items on the right have value, we value the items on the left more.
Ques:- Can you describe a time when an Agile project didn’t go as planned and how you handled it
Right Answer:
"In one project, we underestimated the complexity of integrating a new third-party API. This caused us to miss our sprint goal. To address this, we immediately re-estimated the remaining work, broke down the integration into smaller, more manageable tasks, and increased communication with the API vendor. We also temporarily shifted team focus to prioritize the integration, delaying a lower-priority feature for the next sprint. Finally, in the sprint retrospective, we implemented a better vetting process for third-party integrations to avoid similar issues in the future."
Ques:- Why we need to select you for this position?
Right Answer:
You should select me for this position because I have a strong understanding of CRM and ERP systems, relevant experience in implementing solutions that improve business processes, and excellent communication skills to collaborate effectively with teams and clients. My passion for helping organizations optimize their operations aligns perfectly with the goals of this role.
Ques:- Which of the following is/are true about savebeans ?
Right Answer:
SaveBeans are used in JavaServer Faces (JSF) to manage the state of UI components and can be utilized to save the state of beans across multiple requests.
Ques:- How effective has your company been in adapting its policies to fit a changing environment?
Right Answer:
Our company has been highly effective in adapting its policies to fit a changing environment by regularly reviewing and updating our strategies based on market trends, customer feedback, and regulatory changes. This proactive approach ensures we remain competitive and responsive to new challenges.
Ques:- In clarify CRM billing manager, what is the relation between the case and the contact?
Right Answer:
In Clarify CRM, a case is an issue or request that needs to be resolved, while a contact is an individual associated with a company or organization. The relationship between the case and the contact is that a contact can be linked to a case as the person who reported the issue or is affected by it.
Ques:- What are the Features of eCRM?
Right Answer:
The features of eCRM (electronic Customer Relationship Management) include:

1. **Customer Data Management**: Centralized storage of customer information.
2. **Personalization**: Tailored marketing and communication based on customer preferences.
3. **Multichannel Support**: Integration across various platforms (email, social media, web).
4. **Automation**: Streamlined processes for sales, marketing, and customer service.
5. **Analytics and Reporting**: Tools for tracking customer behavior and campaign effectiveness.
6. **Customer Interaction Tracking**: Monitoring all interactions with customers.
7. **Lead Management**: Efficient tracking and nurturing of potential customers.
8. **Collaboration Tools**: Features that enable teamwork among departments.
9. **Self-Service Options**: Portals for customers to access information and support independently.
10. **Feedback and Survey Tools**: Mechanisms for gathering customer feedback and insights.
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