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Ann summers Interview Questions and Answers
Ques:- What experience do you hold ?
Right Answer:
I have [insert number] years of experience in customer service, where I have handled customer inquiries, resolved issues, and provided support through various channels such as phone, email, and chat. I have developed strong communication skills and a customer-focused approach to ensure satisfaction.
Ques:- What is customers relationship?
Right Answer:
Customer relationship refers to the interactions and connections a company has with its customers, focusing on building trust, satisfaction, and loyalty through effective communication and support.
Ques:- What r u doing for company
Right Answer:
I am dedicated to providing excellent customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction to support the company's goals.
Ques:- If you were given 10 lakhs what business you would like to open and why?
Right Answer:
I would open a digital marketing agency because there is a growing demand for online presence among businesses, and I can leverage my skills to help them succeed.
Ques:- WHAT IS PERFECT MEANS OF SUCCESS
Right Answer:
Perfect means of success is achieving your goals while maintaining balance in personal happiness, relationships, and professional growth.
Ques:- How do you handle customer service and support in e commerce
Right Answer:
To handle customer service and support in e-commerce, I would implement a multi-channel support system that includes live chat, email, and phone support. I would ensure timely responses, provide clear and helpful information, and use a ticketing system to track issues. Additionally, I would gather customer feedback to continuously improve the service experience.
Ques:- How do you identify cross-sell opportunities with a customer?
Right Answer:

To identify cross-sell opportunities with a customer, analyze their purchase history, understand their needs and preferences, engage in active listening during conversations, and look for complementary products or services that align with their current purchases.

Ques:- Can you give an example of a successful cross-sell you’ve done in the past?
Right Answer:

In my previous role at a software company, I successfully cross-sold our project management tool to existing clients who were using our time-tracking software. By demonstrating how the two products could integrate seamlessly to improve their workflow, I was able to increase their overall productivity and generate an additional 30% in revenue from those accounts.

Ques:- What is inventory management in an e commerce setting
Right Answer:
Inventory management in an e-commerce setting refers to the process of overseeing and controlling the stock of products available for sale. It involves tracking inventory levels, managing stock replenishment, forecasting demand, and ensuring that products are available to meet customer orders while minimizing excess stock and associated costs.
Ques:- Why do you want to change the current organization
Right Answer:
I want to change my current organization to seek new challenges, grow my skills, and find opportunities that align better with my career goals and values.
Ques:- Why we hire you in our company?
Right Answer:
You should hire me because I have the skills and experience that match the job requirements, I am a quick learner, and I am committed to contributing positively to the team and the company's goals.
Comments
bandi rakesh Aug 14, 2022

as a student iam intrested in learning new things.as a fresher i learnt this subject theoretically and iam waiting for an oppurtunity to do them in practical way if you hire me then i will give my best to increase companies reputation

Ques:- What is meant by debit and credit note?
Right Answer:
A debit note is a document issued by a buyer to a seller, indicating a return of goods or a reduction in the amount owed. A credit note is issued by a seller to a buyer, acknowledging a return of goods or a reduction in the amount due, effectively reducing the buyer's debt.
Ques:- What is the GDP growth of India?
Right Answer:
As of my last update, India's GDP growth rate for the fiscal year 2022-2023 was approximately 7.2%. Please check the latest data for the most current figure.
Ques:- What kind of work you did in your previous company?
Right Answer:
In my previous company, I worked on developing software applications, collaborating with cross-functional teams, and ensuring project deadlines were met while maintaining high-quality standards.
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