30 Arise Virtual Solutions Interview Questions and Answers

Ques:- Why do we have to appoint you for this post?

Asked In :- RANDSTAD INDIA PVT, Noesys Consulting, Manipal Technologies, Zyoin Web Pvt., People Gamut HR Solutions, Peoplefy Infosolutions, Panacea Medical Technologies, CeX WeBuy Entertainment, CommScope Inc, CrimsonLogic India,

Right Answer:
You should appoint me for this post because I have the relevant skills and experience in audit and customer service, a strong attention to detail, and a commitment to improving operations. I am dedicated to providing excellent service and ensuring compliance, which will contribute positively to your team and organization.

Customer Service Executive/ Officer

Ques:- A is two years older than B who is twice as old as C. If the total of the ages of A, B and C be 27, the how old is B?

Asked In :- MatchMove India, Wellness Forever, MAHINDRA HOLIDAYS AND RESORTS INDIA LIMITED, ELEVATE SERVICES INDIA, CONDUENT BUSINESS SERVICES INDIA LLP, Black and White Business Solutions, aQb Solutions, NICE inContact, Airborne Recruiting, Befree,

Right Answer:
B is 11 years old.

Customer Service Executive/ Officer Tally

Ques:- What is customer support

Asked In :- Amtech Electronics India, Black and White Business Solutions, CeX WeBuy Entertainment, CommScope Inc, CCS Technologies, LibSys, TBO Group, Aliens Group, Bajaj Allianz, Bharat Matrimony,

Right Answer:
Customer support is the assistance provided to customers before, during, and after purchasing a product or service, helping them resolve issues, answer questions, and ensure a positive experience.

Customer Service Executive/ Officer Other

Ques:- What you will do in a particular situation

Asked In :- Born Commerce, Head Field Solutions, Noesys Consulting, EduGorilla, Lucid Software, VALUEWING CONSULTANCY SERVICES (P), Peoplefy Infosolutions, Everi India, Gallagher Service Center LLP, Health Asyst,

Right Answer:
I would assess the situation, gather relevant information, and then take appropriate action to resolve the issue while ensuring clear communication with the customer.

Customer Service Executive/ Officer Relationship Mgmt

Ques:- How do you measure your success as a customer success consultant?

Asked In :- Chegg India, MAHINDRA HOLIDAYS AND RESORTS INDIA LIMITED, VALUEWING CONSULTANCY SERVICES (P), Panacea Medical Technologies, Gallagher Service Center LLP, Airborne Recruiting, Cross Country Infotech, Protiviti Consulting, Borderless Access, Vagaro,

Right Answer:
I measure my success as a customer success consultant by tracking customer satisfaction scores, retention rates, and the achievement of customer goals. Additionally, I assess feedback from clients and the growth in their usage of our products or services.

communication skills

Ques:- How to make operation smooth?

Asked In :- Object Frontier Software, Hidden Brains InfoTech, Netaxis IT Solutions (p), Hummingbird Web Solutions, Itobuz Technologies, Aranca (Mumbai), GOQii Technologies, Dhruvsoft Services, Deluxe entertainment services India, Principal Global Services,

Right Answer:
To make operations smooth, ensure clear communication, set defined goals, streamline processes, provide proper training, and encourage teamwork and feedback.

communication skills

Ques:- Why we hire you in our company?

Asked In :- Hidden Brains InfoTech, Rock Solid Solutions, RANDSTAD INDIA PVT, Born Commerce, Namecheap Web Services, Dhruvsoft Services, SmartData Enterprises, Head Field Solutions, Effivity Technologies, Medline Industries India,

Right Answer:
You should hire me because I have the skills and experience that match the job requirements, I am a quick learner, and I am committed to contributing positively to the team and the company's goals.

Comments

bandi rakesh Aug 14, 2022

as a student iam intrested in learning new things.as a fresher i learnt this subject theoretically and iam waiting for an oppurtunity to do them in practical way if you hire me then i will give my best to increase companies reputation

communication skills

Ques:- Why this company and not any other with the same work field?

Asked In :- Fluid AI, WSNE Consulting, STIC SOFT E-SOLUTIONS, Toxsl Technologies, Codiant Software Technologies, Cybage Software, Varite India, Srijan Technologies, iB Arts Pvt. ltd, Wellness Forever,

Right Answer:
I am drawn to this company because of its strong reputation for innovation and commitment to employee development. I admire your focus on collaboration and sustainability, which aligns with my values and career goals. I believe I can contribute meaningfully to your team and grow alongside the company.

Comments

DHIVYA BHARATHI.N Apr 2, 2022

i improve my skills and i see u r company feed back it all are good with your company so i can join ur company

communication skills

Ques:- What was your achievement with the previous company?

Asked In :- Rock Solid Solutions, Hummingbird Web Solutions, Itobuz Technologies, Aranca (Mumbai), Born Commerce, Cybage Software, SmartData Enterprises, SWYM, Deluxe entertainment services India, Digital Nirvana Information Systems (I),

Right Answer:
In my previous company, I successfully led a project that improved our software's performance by 30%, resulting in increased customer satisfaction and a 15% boost in sales.

communication skills

Ques:- What is product?

Asked In :- WSNE Consulting, Netaxis IT Solutions (p), Itobuz Technologies, Codiant Software Technologies, Born Commerce, GOQii Technologies, Head Field Solutions, Principal Global Services, Triassic Solutions, Wellness Forever,

Right Answer:
A product is an item or service that is created to meet the needs or wants of customers.

Active Listening

Ques:- How does active listening contribute to resolving customer complaints or issues

Asked In :- AnAr Solutions, MattsenKumar Services, MAHINDRA HOLIDAYS AND RESORTS INDIA LIMITED, Everi India, Assam Police, CRPF, DET, iCliniq, Grail Insights, HRH Next Services,

Right Answer:
Active listening helps resolve customer complaints by ensuring that the customer feels heard and understood, which builds trust. It allows the representative to accurately identify the issue, gather relevant details, and respond appropriately, leading to effective solutions and improved customer satisfaction.

Active Listening

Ques:- What role does body language play in active listening

Asked In :- City Pride School, CRPF, DWP, Home Guard, KTTM, Lok Sewa Aayog, Punjab Police, RCV, Vibgyor High School, Zulu Recruitment,

Right Answer:
Body language plays a crucial role in active listening by conveying attentiveness and engagement. Positive body language, such as nodding, maintaining eye contact, and leaning slightly forward, shows the speaker that you are focused and interested in what they are saying. It helps build rapport and encourages open communication.

Active Listening

Ques:- How do you demonstrate understanding and validation through active listening

Asked In :- AnAr Solutions, MAHINDRA HOLIDAYS AND RESORTS INDIA LIMITED, GNH Solutions, Talent Toppers, Sai Life Sciences, Becton Dickinson India, CRPF, DWP, Home Guard, Grail Insights,

Right Answer:
I demonstrate understanding and validation through active listening by maintaining eye contact, nodding to show engagement, summarizing what the speaker has said, asking clarifying questions, and reflecting their feelings back to them.

Active Listening

Ques:- How do you respond when you don’t understand something the speaker is saying

Asked In :- MattsenKumar Services, Chegg India, Assam Rifles, City Pride School, KTTM, Pradan, US IT Recruiter, Cytel Inc, Catenon, Kumon Group,

Right Answer:
I would ask clarifying questions to better understand what the speaker is saying and summarize what I’ve heard to confirm my understanding.

Active Listening

Ques:- What is the role of empathy in active listening

Asked In :- AnAr Solutions, Chegg India, Antier Solutions, AS2, BEd, City Pride School, Lok Sewa Aayog, Punjab Police, iCliniq, Valenta BPO Solutions,

Right Answer:
Empathy in active listening helps you understand and connect with the speaker's feelings and perspectives, making them feel heard and valued.

Problem Solving

Ques:- What factors influence the revenue potential of a new pharmaceutical product?

Asked In :- Object Frontier Software, STIC SOFT E-SOLUTIONS, Spectra Medix India, Deluxe entertainment services India, QUALYS SECURITY TECHSERVICES, NSOFT SOLUTIONS, MBR Informatics, infobell IT solutions, Technostacks Infotech, RTB DEMAND,

Right Answer:
The revenue potential of a new pharmaceutical product is influenced by factors such as market demand, pricing strategy, competition, regulatory approval, patent protection, marketing effectiveness, target patient population, distribution channels, and reimbursement policies.

Marketing Manager Problem Solving

Ques:- How will you sell a fridge to an Eskimo?

Asked In :- Oodles Technologies, ISKPRO, QuickXpert Infotech, Cloud Kinetics Technology Solutions, Srijan Technologies, scandid, Codelogicx Technologies, Triassic Solutions, First Zen, Clinton Health Access Initiative,

Right Answer:
I would focus on the unique features of the fridge, such as its ability to keep food fresh and organized, and emphasize how it can help store perishable items efficiently, making life easier and more convenient even in a cold environment.

Analyst Problem Solving

Ques:- What will you do when client is asking you to provide something which doesn’t make any sense?

Asked In :- Walkover Web Solutions, Tredence Analytics Solutions, Codebox, Grapelime Infotech, Bobst India, Microlise Telematics, InfoObjects, Congruent Solution Inc, ICAT Design & Media College, Excelra Knowledge Solutions,

Right Answer:
I would listen carefully to the client's request, ask clarifying questions to understand their needs, and then explain why the request may not be feasible or logical. I would offer alternative solutions that align with their goals.

Problem Solving

Ques:- Estimate costs of building a metro?

Asked In :- Xoriant Solutions Pvt Ltd, DREAMORBIT SOFTECH PVT, Solace Infotech, RANDSTAD INDIA PVT, Priya Softweb Solutions, Namecheap Web Services, Novalnet e-Solutions, KONE Elevator India, Elite Software Solutions, QUALYS SECURITY TECHSERVICES,

Right Answer:
Estimating the costs of building a metro involves several factors, including land acquisition, construction materials, labor, equipment, and operational expenses. A rough estimate can range from $100 million to over $1 billion per mile, depending on the location, complexity, and design of the metro system.

Problem Solving Program Manager

Ques:- A travel agency makes a 10% commission on all of its travel bookings. Their current profit before taxes is $1MM, while the industry average ranges from $2MM to $3.5MM. Why are they making less than the industry average?

Asked In :- Novalnet e-Solutions, infobell IT solutions, MMF INFOTECH, Vestas Wind Technology India, Amtech Electronics India, Mass Software Solutions, Techathalon Software Solutions, POPCORNAPPS SOFTWARE PVT, APPS Associates Pvt., Godrej Infotech limited,

Right Answer:
The travel agency may be making less than the industry average due to factors such as higher operational costs, lower sales volume, less effective marketing strategies, or offering less competitive pricing compared to other agencies.

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