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Bradford teaching hospitals nhs trust Interview Questions and Answers
Ques:- What is risk impact and probability?
Right Answer:
Risk impact refers to the potential effect or consequence of a risk on a project if it occurs, while risk probability is the likelihood or chance that the risk will actually happen.
Ques:- How does active listening contribute to resolving customer complaints or issues
Right Answer:
Active listening helps resolve customer complaints by ensuring that the customer feels heard and understood, which builds trust. It allows the representative to accurately identify the issue, gather relevant details, and respond appropriately, leading to effective solutions and improved customer satisfaction.
Ques:- What role does body language play in active listening
Right Answer:
Body language plays a crucial role in active listening by conveying attentiveness and engagement. Positive body language, such as nodding, maintaining eye contact, and leaning slightly forward, shows the speaker that you are focused and interested in what they are saying. It helps build rapport and encourages open communication.
Ques:- What strategies do you use to clarify or confirm what you’ve heard during a conversation
Right Answer:
I use active listening techniques such as paraphrasing what the speaker said, asking open-ended questions for more details, and summarizing key points to confirm my understanding. Additionally, I maintain eye contact and nod to show engagement.
Ques:- How do you manage your emotions to remain focused on the speaker during active listening
Right Answer:
I manage my emotions by taking deep breaths, staying present in the moment, and reminding myself to focus on the speaker's message rather than my own thoughts or feelings. I also practice empathy to better understand their perspective.
Ques:- Can you describe a situation where active listening helped resolve a conflict
Right Answer:
In a team meeting, two colleagues had a disagreement about project priorities. I listened carefully to both sides, summarizing their points to ensure they felt heard. By acknowledging their concerns and asking clarifying questions, we identified common goals. This helped us find a compromise that satisfied both parties and improved collaboration moving forward.
Ques:- How will you manage all branch requirements?
Right Answer:
I will establish clear communication channels with each branch to understand their specific needs, prioritize requests based on urgency and impact, implement a centralized tracking system for all requirements, and regularly review and adjust resources to ensure timely support and fulfillment.
Ques:- Describe your personality?
Right Answer:
I would describe my personality as organized, proactive, and adaptable. I enjoy collaborating with others, solving problems, and maintaining a positive work environment. I am detail-oriented and focused on achieving goals efficiently.
Ques:- How do you justify your salary?
Right Answer:
I justify my salary by highlighting my skills, experience, and the value I bring to the organization, including my ability to improve processes, increase efficiency, and contribute to team success. Additionally, I consider industry standards and the responsibilities of my role.
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