Ques:- How do you measure customer satisfaction through market research
Asked In :-
RANDSTAD INDIA PVT, Varite India, IRIS KPO RESOURCING INDIA PVT, Vestas Wind Technology India, MAHINDRA HOLIDAYS AND RESORTS INDIA LIMITED, Peoplefy Infosolutions, MaxVal-IP Services, Shure, Vanilla Networks, Borderless Access,
Right Answer:
Customer satisfaction can be measured through market research by using surveys, interviews, and focus groups to gather feedback on customer experiences. Key metrics include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Analyzing this data helps identify areas for improvement and overall satisfaction levels.
Customer satisfaction can be measured through market research by using surveys, interviews, and focus groups to gather feedback on customer experiences. Key metrics include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Analyzing this data helps identify areas for improvement and overall satisfaction levels.