Ques:- What strategies do you use to build trust before cross-selling?
Asked In :-
Namecheap Web Services, CaratLane, TripStack (ALP Consulting), Cimpress India, Smart Cube India, CrimsonLogic India, Gap Inc Corporate, Online vape shop, Aliens Group, Cadbury,
Right Answer:
1. Understand the customer's needs and preferences.
2. Establish rapport through active listening and empathy.
3. Provide valuable information and insights related to their interests.
4. Be transparent about the benefits and potential drawbacks of the additional products.
5. Share testimonials or success stories from other customers.
6. Follow up consistently to show commitment to their satisfaction.