Find Interview Questions for City of kelowna

Right Answer:
Active listening helps resolve customer complaints by ensuring that the customer feels heard and understood, which builds trust. It allows the representative to accurately identify the issue, gather relevant details, and respond appropriately, leading to effective solutions and improved customer satisfaction.

Right Answer:
I balance speaking and listening by actively engaging with the other person, ensuring I understand their points before responding. I ask clarifying questions and summarize what they say to show I’m listening, while also sharing my thoughts clearly and concisely.

Right Answer:
Empathy in active listening helps you understand and connect with the speaker's feelings and perspectives, making them feel heard and valued.

Right Answer:
One challenge I faced with active listening was getting distracted by my own thoughts while someone was speaking. I overcame this by taking notes to stay focused and summarizing what the speaker said to ensure I understood correctly.

Right Answer:
I would ask clarifying questions to better understand what the speaker is saying and summarize what I’ve heard to confirm my understanding.