Ques:- Give a specific example of a time when you had to address an angry customer. What was the problem and what was the outcome? How would you asses your role in diffusing the situation?
Asked In :-
Fluid AI, Chegg India, Itobuz Technologies, Codiant Software Technologies, Namecheap Web Services, MatchMove India, Varite India, Novalnet e-Solutions, Xiaomi Technology India, Technonix Infosystem,
Right Answer:
In my previous role as a Regional Manager, I encountered an angry customer who was upset about a delayed shipment of their order. The customer was frustrated because the delay affected their business operations. I listened actively to their concerns, apologized for the inconvenience, and assured them I would resolve the issue promptly. I contacted the logistics team to expedite the shipment and provided the customer with regular updates. As a result, the shipment arrived two days later, and the customer appreciated the communication and quick resolution. I assess my role as crucial in diffusing the situation by remaining calm, showing empathy, and taking immediate action to resolve the problem.
In my previous role as a Regional Manager, I encountered an angry customer who was upset about a delayed shipment of their order. The customer was frustrated because the delay affected their business operations. I listened actively to their concerns, apologized for the inconvenience, and assured them I would resolve the issue promptly. I contacted the logistics team to expedite the shipment and provided the customer with regular updates. As a result, the shipment arrived two days later, and the customer appreciated the communication and quick resolution. I assess my role as crucial in diffusing the situation by remaining calm, showing empathy, and taking immediate action to resolve the problem.
