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Dpa professionals Interview Questions and Answers
Ques:- What is customer segmentation and how is it useful
Right Answer:
Customer segmentation is the process of dividing a customer base into distinct groups based on shared characteristics, such as demographics, behaviors, or preferences. It is useful because it allows businesses to tailor their marketing strategies, improve customer targeting, enhance product development, and increase customer satisfaction by addressing the specific needs of each segment.
Ques:- What is SWOT analysis and how is it used in research
Right Answer:
SWOT analysis is a strategic planning tool used to identify and evaluate the Strengths, Weaknesses, Opportunities, and Threats of a business or project. In research, it helps in understanding the internal and external factors that can impact decision-making and strategy development.
Ques:- How do you conduct a market survey
Right Answer:
To conduct a market survey, follow these steps:

1. Define the objective: Determine what information you need.
2. Identify the target audience: Decide who you want to survey.
3. Choose the survey method: Select between online, phone, face-to-face, or mail surveys.
4. Design the questionnaire: Create clear and concise questions.
5. Collect data: Distribute the survey to your target audience.
6. Analyze the results: Review the responses and extract insights.
7. Report findings: Summarize the results and present them to stakeholders.
Ques:- What are the different types of market research
Right Answer:
The different types of market research are:

1. Primary Research
- Surveys
- Interviews
- Focus Groups
- Observations

2. Secondary Research
- Market Reports
- Academic Journals
- Industry Publications
- Online Databases

3. Qualitative Research
- In-depth Interviews
- Focus Groups
- Ethnographic Studies

4. Quantitative Research
- Surveys with numerical data
- Experiments
- Statistical Analysis

5. Descriptive Research
6. Exploratory Research
7. Causal Research
Ques:- How do you measure customer satisfaction through market research
Right Answer:
Customer satisfaction can be measured through market research by using surveys, interviews, and focus groups to gather feedback on customer experiences. Key metrics include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Analyzing this data helps identify areas for improvement and overall satisfaction levels.
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