Find Interview Questions for EGain Communications

Right Answer:
JSON (JavaScript Object Notation) is a lightweight data interchange format that is easy for humans to read and write, and easy for machines to parse and generate. In APIs, JSON is commonly used to format data exchanged between a client and a server, allowing for structured data representation in requests and responses.

Right Answer:
API versioning is the practice of managing changes to an API by assigning version numbers to different iterations of the API. It is important because it allows developers to introduce new features or make changes without breaking existing client applications that rely on older versions, ensuring backward compatibility and a smoother transition for users.

Right Answer:
REST (Representational State Transfer) is an architectural style that uses standard HTTP methods and is typically more lightweight and easier to use, while SOAP (Simple Object Access Protocol) is a protocol that relies on XML for message format and has strict standards for security and transactions. REST is generally more flexible and faster, while SOAP is more suited for enterprise-level services requiring high security and reliability.

Right Answer:
An API (Application Programming Interface) is a set of rules and protocols that allows different software applications to communicate with each other. It defines the methods and data formats that applications can use to request and exchange information. APIs work by sending requests from one application to another, which then processes the request and sends back a response.

Right Answer:
HTTP methods are standardized request types used in APIs to perform actions on resources. The main methods are:

1. **GET**: Retrieve data from a server.
2. **POST**: Send data to a server to create a new resource.
3. **PUT**: Update an existing resource on the server.
4. **DELETE**: Remove a resource from the server.
5. **PATCH**: Apply partial modifications to a resource.

These methods define the action to be performed on the specified resource in the API.

Right Answer:
CSA stands for Customer Service Associate, a role focused on assisting customers with inquiries, resolving issues, and providing support related to products or services.

Right Answer:
The Chief Economic Adviser of the Indian Government is Dr. V. Anantha Nageswaran.

Right Answer:
I have [insert number] years of experience in customer service, where I have handled customer inquiries, resolved issues, and provided support through various channels such as phone, email, and chat. I have developed strong communication skills and a customer-focused approach to ensure satisfaction.

Right Answer:
Customer relationship refers to the interactions and connections a company has with its customers, focusing on building trust, satisfaction, and loyalty through effective communication and support.

Right Answer:
The Capital Adequacy Ratio (CAR) is a measure of a bank's capital in relation to its risk-weighted assets, indicating the bank's ability to absorb losses and maintain financial stability. It is expressed as a percentage and helps ensure that banks have enough capital to cover potential risks.

Right Answer:
Classification analysis is a data analysis technique used to categorize data into predefined classes or groups. It works by using algorithms to learn from a training dataset, where the outcomes are known, and then applying this learned model to classify new, unseen data based on its features. Common algorithms include decision trees, logistic regression, and support vector machines.

Right Answer:
Descriptive statistics summarize and describe the main features of a dataset, using measures like mean, median, mode, and standard deviation. Inferential statistics use sample data to make predictions or inferences about a larger population, often employing techniques like hypothesis testing and confidence intervals.

Right Answer:
A pivot table is a data processing tool that summarizes and analyzes data in a spreadsheet, like Excel. You use it by selecting your data range, then inserting a pivot table, and dragging fields into rows, columns, values, and filters to organize and summarize the data as needed.

Right Answer:
Some common data analysis tools and software include:

1. Microsoft Excel
2. R
3. Python (with libraries like Pandas and NumPy)
4. SQL
5. Tableau
6. Power BI
7. SAS
8. SPSS
9. Google Analytics
10. Apache Spark

Right Answer:
Data analysis is the process of inspecting, cleaning, and modeling data to discover useful information, draw conclusions, and support decision-making. It is important because it helps organizations make informed decisions, identify trends, improve efficiency, and solve problems based on data-driven insights.