55 Eggfree Cake Box Interview Questions and Answers

Customer Service Executive/ Officer

Ques:- A is two years older than B who is twice as old as C. If the total of the ages of A, B and C be 27, the how old is B?

Asked In :- MatchMove India, Wellness Forever, MAHINDRA HOLIDAYS AND RESORTS INDIA LIMITED, ELEVATE SERVICES INDIA, CONDUENT BUSINESS SERVICES INDIA LLP, Black and White Business Solutions, aQb Solutions, NICE inContact, Airborne Recruiting, Befree,

Right Answer:
B is 11 years old.

Customer Service Executive/ Officer Personal Questions round

Ques:- How long you will stay in our company?

Asked In :- Solitaire Infosys, Amtech Electronics India, ELEVATE SERVICES INDIA, HealthTech India, GNH Solutions, Black and White Business Solutions, CrimsonLogic India, Norfolk Southern Corp, LibSys, TBO Group,

Right Answer:
I plan to stay with the company as long as I can contribute positively and grow professionally.

Aptitude Customer Service Executive/ Officer

Ques:- What if you did’nt get any growth in our company even working for 3 or 4 years.

Asked In :- RANDSTAD INDIA PVT, OPENSPACE SERVICES, MAHINDRA HOLIDAYS AND RESORTS INDIA LIMITED, ELEVATE SERVICES INDIA, Bajaj Finserv Lending, CCS Technologies, Agro Tech, Bank AL Habib, Bitla, BYD Electronic,

Right Answer:
If I don't see any growth in my role after 3 or 4 years, I would seek feedback on my performance, explore opportunities for professional development, and discuss potential career paths within the company to align my goals with the organization's needs.

Audit Customer Service Executive/ Officer Operations

Ques:- Why do we have to appoint you for this post?

Asked In :- RANDSTAD INDIA PVT, Noesys Consulting, Manipal Technologies, Zyoin Web Pvt., People Gamut HR Solutions, Peoplefy Infosolutions, Panacea Medical Technologies, CeX WeBuy Entertainment, CommScope Inc, CrimsonLogic India,

Right Answer:
You should appoint me for this post because I have the relevant skills and experience in audit and customer service, a strong attention to detail, and a commitment to improving operations. I am dedicated to providing excellent service and ensuring compliance, which will contribute positively to your team and organization.

Customer Service Executive/ Officer

Ques:- Have you dealt with international customer before?

Asked In :- Solitaire Infosys, CONDUENT BUSINESS SERVICES INDIA LLP, On Demand Agility Software, TeamLease Services, Health Asyst, Gap Inc Corporate, Sixt, Aliens Group, Britannia, First American Corporation,

Right Answer:
Yes, I have dealt with international customers before.

E-Commerce

Ques:- What is the difference between B2B and B2C in e commerce

Asked In :- STIC SOFT E-SOLUTIONS, Born Commerce, Novalnet e-Solutions, Razorpay-Startup, Adnate IT Solutions, RAKUTEN INDIA ENTERPRISE PVT, scandid, CaratLane, Sarvaha Systems, Mindcurv Technology Solutions,

Right Answer:
B2B (Business-to-Business) involves transactions between businesses, such as wholesalers selling to retailers, while B2C (Business-to-Consumer) involves transactions between businesses and individual consumers, like a retailer selling products directly to customers.

Cross-Selling

Ques:- How do you balance meeting sales targets with offering genuine value to the customer?

Asked In :- SpotOn Software, Celestial Systems Pvt., Clicks Bazaar Technologies, Visionet Systems, Cimpress India, Techwave Consulting Inc, Agro Tech, AS2, Cadbury, Enzigma,

Right Answer:

To balance meeting sales targets with offering genuine value to the customer, I focus on understanding the customer's needs and providing solutions that truly benefit them. By building trust and offering relevant products or services, I can achieve sales goals while ensuring customer satisfaction and long-term relationships.

E-Commerce

Ques:- What is dropshipping and how does it work

Asked In :- Addweb solutions, GOQii Technologies, TRICON INFOTECH PVT, Radicle Software, XIPHIAS Software Technologies, AroDek, Peoplefy Infosolutions, Online vape shop, SDL, AS2,

Right Answer:
Dropshipping is a retail fulfillment method where a store doesn't keep the products it sells in stock. Instead, when a store sells a product, it purchases the item from a third party (usually a wholesaler or manufacturer) and has it shipped directly to the customer. This means the retailer never handles the product directly.

Cross-Selling

Ques:- What is cross-selling, and how is it different from up-selling?

Asked In :- Ziffity Solutions, Fortunesoft IT Innovations, Namecheap Web Services, Sun Dew Solutions, TRICON INFOTECH PVT, Radicle Software, Novalnet e-Solutions, XIPHIAS Software Technologies, Elsner Technologies, infobell IT solutions,

Right Answer:

Cross-selling is the practice of selling additional products or services to an existing customer, while up-selling involves encouraging the customer to purchase a more expensive version of a product or service they are already considering.

Cross-Selling

Ques:- What tools or CRM platforms have you used to track cross-selling success?

Asked In :- Fortunesoft IT Innovations, Srijan Technologies, TripStack (ALP Consulting), MaxVal-IP Services, Unicommerce eSolutions, Trell, Britannia, DSVV, Namo, Verse Innovation,

Right Answer:

I have used Salesforce, HubSpot, and Zoho CRM to track cross-selling success.

Marketing Strategy

Ques:- As a consultant, what advice would you give a company while setting up its marketing department?

Asked In :- Wellness Forever, CaratLane, AB InBev, Agro Tech, Cadbury, Escorts, Levis, redBus India, Play Games24x7, Zydus Wellness,

Marketing Strategy

Ques:- How a devlop new vendor

Asked In :- Dailyhunt, Talent Toppers, Verticurl Marketing, Gap Inc Corporate, Engro, Hindustan Unilever, Kraft Heinz, RBM, VNR SEEDS PVT, Commonwealth Bank of Australia,

Marketing Executive Marketing Strategy

Ques:- What irritates you about your co-workers?

Asked In :- DreamGains, RBM, Bajaj Allianz General Insurance Co, MH Alshaya, Wildcraft, Way2Online, Slater & Gordon UK, Eggfree Cake Box, BSM Group, Hong Leong Bank,

Right Answer:
I find it frustrating when co-workers do not communicate effectively, leading to misunderstandings and delays in projects.

Marketing Strategy

Ques:- Your closest competitor has aggressively cut its price and your sales are affected. The decision whether or not to follow with a price cut of your own involves which trade-off?

Asked In :- EduGorilla, Verticurl Marketing, Agro Tech, ITC Indian Tobacco Company, Miss India, Reliance Trends, Kiran, AESOP Corporate, G-Cube, Pin Click,