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EXL Service Interview Questions and Answers
Ques:- Two trains 140 m and 160 m long run at the speed of 60 km/hr and 40 km/hr respectively in opposite directions on parallel tracks. The time which they take to cross each other is?
Right Answer:
The time taken for the trains to cross each other is 12 seconds.
Ques:- A can run a kilometer race in 4 1/2 min while B can run same race in 5 min. How many meters start can A give B in a kilometer race, so that the race mat end in a dead heat?
Right Answer:
A can give B a start of 100 meters.
Comments
Abhi Chatterjee Jan 8, 2022

A can give B (5 min – 4 1/2 min) = 30 sec start.
The distance covered by B in 5 min = 1000 m.
Distance covered in 30 sec = (1000 * 30)/300 = 100 m.
A can give B 100m start.

Ques:- Four bells begin to toll together respectively at the intervals of 8, 10, 12 and 16 seconds. After how many seconds will they toll together again?
Right Answer:
The bells will toll together again after 120 seconds.
Ques:- Ramu rides his bike at an average speed of 45 km/hr and reaches his desitination in four hours. Somu covers the same distance in six hours. If Ramu covered his journey at an average speed which was 9 km/hr less and Somu covered his journey at an average speed which was 10 km/hr more, then the difference in their times taken to reach the destination would be (in minutes).
Right Answer:
The difference in their times taken to reach the destination would be 30 minutes.
Comments
Rinki Mar 29, 2025

ramu speed=45km/hr
ramu time= 4hr
total distance=45*4=180km
somu time=6hr
somu speed=180/6=30km/hr
ramu new speed=45-9=36km/hr
ramu new time=180/36=5hr
somu new speed=40km/hr
some new time=180/40=4.5hr
difference in time=30 min

Ques:- A company is having a cash flow problem and needs to reduce its costs, otherwise it will have to lay off staff. How should the company proceed?
Right Answer:
The company should analyze its expenses to identify non-essential costs that can be reduced or eliminated, negotiate better terms with suppliers, consider temporary salary reductions or furloughs instead of layoffs, and explore ways to increase revenue, such as improving sales strategies or offering promotions.
Ques:- We are analyzing a manufactures high-end athletic footwear. The company’s sales are up but profits are flat. What do we need to look at?
Right Answer:
We need to look at the cost of production, pricing strategy, marketing expenses, inventory management, and potential discounts or promotions affecting profit margins.
Ques:- An elevator company wants to know why their sales have fallen and with it their profits. Quantify the loss they have made. Tell me how we need to get around it.
Right Answer:
To quantify the loss, analyze sales data over the past year, comparing it to previous years to identify the percentage decrease in sales and profits. For example, if sales dropped from $1 million to $700,000, that’s a 30% decrease, leading to a proportional profit loss.

To address the issue, conduct market research to understand customer needs, improve product features, enhance marketing strategies, and explore new markets or partnerships. Additionally, gather feedback from customers and sales teams to identify specific pain points and adjust offerings accordingly.
Ques:- What factors influence the revenue potential of a new pharmaceutical product?
Right Answer:
The revenue potential of a new pharmaceutical product is influenced by factors such as market demand, pricing strategy, competition, regulatory approval, patent protection, marketing effectiveness, target patient population, distribution channels, and reimbursement policies.
Ques:- Lets say our bank has hired you to determine how it can grow in the local market, specifically in retail banking. What are the factors you would look at to assess the situation? What is your recommendation?
Right Answer:
To assess the situation for growing in retail banking, I would look at the following factors:

1. **Market Analysis**: Understand the local demographics, customer needs, and preferences.
2. **Competitor Analysis**: Identify key competitors, their offerings, strengths, and weaknesses.
3. **Customer Feedback**: Gather insights from current customers about their experiences and expectations.
4. **Product Offerings**: Evaluate existing products and services for relevance and competitiveness.
5. **Technology Adoption**: Assess the bank's digital capabilities and online banking services.
6. **Regulatory Environment**: Understand any regulations that may impact retail banking operations.
7. **Marketing Strategies**: Review current marketing efforts and their effectiveness in reaching target customers.

**Recommendation**: Focus on enhancing digital banking services, tailor products to meet local needs, improve customer service, and implement targeted marketing campaigns to attract new customers while retaining existing ones.
Ques:- Do you think a good Budget leads to electoral gains for the party in power and vice versa?
Right Answer:
Yes, a good budget can lead to electoral gains for the party in power by demonstrating effective governance and addressing public needs, while a poorly received budget can negatively impact their chances in elections.
Ques:- PLANNING AND BUDGETING
Right Answer:
Effective planning and budgeting in construction involves defining project scope, estimating costs, allocating resources, creating a timeline, and regularly monitoring progress against the budget to ensure financial control and project success.
Ques:- Which types of projects are suitable?
Right Answer:
Projects that require structured data management, scalability, and complex querying are suitable for database architecture and design. Examples include enterprise applications, e-commerce platforms, data warehousing, and analytics projects.
Ques:- What was your project? What difficulties you found during project and how you solved it ? What was your role in project?
Right Answer:
In my last project, I worked on developing a web application for managing customer relationships. One major difficulty we faced was integrating the application with existing legacy systems, which caused data inconsistencies. To solve this, I organized a series of meetings with stakeholders to understand the data flow and collaborated with the team to create a middleware solution that ensured smooth data synchronization. My role was as a software developer, where I focused on backend development and integration tasks.
Ques:- What in your opinion are the most significant fundamental differences between SEI SW-CMM and ISO 9000-3?
Right Answer:
The most significant fundamental differences between SEI SW-CMM and ISO 9000-3 are:

1. **Focus**: SEI SW-CMM is specifically designed for software development processes, while ISO 9000-3 is a guideline for quality management systems applicable to any organization, including software.

2. **Maturity Levels**: SEI SW-CMM defines maturity levels (1 to 5) that indicate the sophistication of an organization's software processes, whereas ISO 9000-3 does not have a maturity model.

3. **Process Improvement**: SEI SW-CMM emphasizes continuous process improvement and capability enhancement, while ISO 9000-3 focuses on meeting customer requirements and maintaining quality standards.

4. **Assessment**: SEI SW-CMM includes specific assessments to evaluate process maturity, while ISO 9000-3 is more about compliance with established quality management principles.
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