Ques:- How do you respond when you don’t know the answer to a query?
Asked In :-
CBRE Group, Gap Inc Corporate, Sixt, Bharat Serums and Vaccines, Haldiram, IGP, Chessington World Of Adventures, Miller & Carter, Cohens Chemist, Jumia,
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In a previous role, I attempted to cross-sell a premium service to a customer who was primarily focused on cost. The customer felt overwhelmed and pressured, leading to frustration and a negative experience. I learned the importance of understanding the customer's needs and timing the cross-sell appropriately, ensuring it aligns with their priorities rather than pushing for a sale.