85 Optum Interview Questions and Answers | HR, Technical & Aptitude Prep

20 common asked question in every interview

Ques:- Why this company and not any other with the same work field?

Asked In :- Fluid AI, WSNE Consulting, STIC SOFT E-SOLUTIONS, Toxsl Technologies, Codiant Software Technologies, Cybage Software, Varite India, Srijan Technologies, iB Arts Pvt. ltd, Wellness Forever,

Right Answer:
I am drawn to this company because of its strong reputation for innovation and commitment to employee development. I admire your focus on collaboration and sustainability, which aligns with my values and career goals. I believe I can contribute meaningfully to your team and grow alongside the company.

Comments

DHIVYA BHARATHI.N Apr 2, 2022

i improve my skills and i see u r company feed back it all are good with your company so i can join ur company

Area/ Territory Sales Manager communication skills

Ques:- Which State contributes the maximum share of GDP in India?

Asked In :- WSNE Consulting, Netaxis IT Solutions (p), Shipco IT, Codiant Software Technologies, GOQii Technologies, Cybage Software, Varite India, Energytech Global, SWYM, Principal Global Services,

Right Answer:
Maharashtra.

communication skills

Ques:- What is the GDP growth of India?

Asked In :- Hidden Brains InfoTech, Namecheap Web Services, Dhruvsoft Services, QuickXpert Infotech, iB Arts Pvt. ltd, Triassic Solutions, Lucid Imaging, Aruba Networks, doodleblue, Cyber Infrastructure (P),

Right Answer:
As of my last update, India's GDP growth rate for the fiscal year 2022-2023 was approximately 7.2%. Please check the latest data for the most current figure.

communication skills

Ques:- What is your total experience?

Asked In :- Shipco IT, Chegg India, RANDSTAD INDIA PVT, Varite India, Energytech Global, SmartData Enterprises, SWYM, Head Field Solutions, Srijan Technologies, Vestas Wind Technology India,

Right Answer:
My total experience is [insert number] years.

communication skills

Ques:- Why you left your previous company?

Asked In :- Fluid AI, Shipco IT, Aranca (Mumbai), Deluxe entertainment services India, Lucid Imaging, Bobst India, Microlise Telematics, IPE Global, TripStack (ALP Consulting), The Unified Cloud,

Right Answer:
I left my previous company to seek new challenges and opportunities for growth in my career.

Problem Solving Senior Manager

Ques:- An elevator company wants to know why their sales have fallen and with it their profits. Quantify the loss they have made. Tell me how we need to get around it.

Asked In :- Indocosmo Systems, Born Commerce, Principal Global Services, Promact Infotech, iB Arts Pvt. ltd, MMF INFOTECH, INMORPHIS SERVICES, AJACKUS, Pi Techniques, Nagarro Software,

Right Answer:
To quantify the loss, analyze sales data over the past year, comparing it to previous years to identify the percentage decrease in sales and profits. For example, if sales dropped from $1 million to $700,000, that’s a 30% decrease, leading to a proportional profit loss.

To address the issue, conduct market research to understand customer needs, improve product features, enhance marketing strategies, and explore new markets or partnerships. Additionally, gather feedback from customers and sales teams to identify specific pain points and adjust offerings accordingly.

Problem Solving

Ques:- The client is a high tech company that manufactures crystal giftware. The market for crystal giftware is growing at 3% a year yet the client is experiencing declining sales and shrinking market share. Why is market share declining? What can we do about it?

Asked In :- Energytech Global, NSOFT SOLUTIONS, Triassic Solutions, Amrut Software, Aristocrat Technologies India, Waffor, Codersbrain-Startup, DataTracks Services, Synoverge Technologies, Cloud Assert,

Right Answer:
The client's market share may be declining due to factors such as increased competition, changing consumer preferences, lack of innovation, poor marketing strategies, or pricing issues. To address this, the client can conduct market research to understand customer needs, improve product quality and design, enhance marketing efforts, explore new distribution channels, and consider competitive pricing strategies.

Problem Solving Program Manager

Ques:- A major US beer company, Beer Brew, recently entered the UK market. Two years after entry, the company is still losing money. Despite a high per capita consumption of beer in the UK market, sales have been very disappointing. What explains this phenomenon?

Asked In :- Fluid AI, WSNE Consulting, Rock Solid Solutions, QuickXpert Infotech, Appiness Interactive, Sardonyx Technologies, APPSIERRA SOLUTIONS, Noesys Consulting, Booker Wholesale, Mindcurv Technology Solutions,

Right Answer:
Beer Brew may be facing issues such as strong local competition, lack of brand recognition, misalignment with consumer preferences, ineffective marketing strategies, or distribution challenges in the UK market.

Problem Solving

Ques:- Your client is a ski resort. Global warming has made it such that natural snowfall has been reduced by 50%. They client is concerned. What should they do and why?

Asked In :- GOQii Technologies, Cyber Group India, PeopleStrong HR Services, scandid, POPCORNAPPS SOFTWARE PVT, Clinton Health Access Initiative, Keka, Network Intelligence India, DecisionTree Analytics and Services, Lucid Software,

Right Answer:
The ski resort should invest in snowmaking technology to create artificial snow, diversify their offerings to include activities that don't rely on snow (like mountain biking or hiking), and promote year-round tourism to reduce dependence on winter snowfall.

Problem Solving Senior Consultant

Ques:- Your client is a retail bank in the U.S. There has been no growth over the last couple of years in the domestic market so you are considering pursuing growth overseas in emerging markets. How would you evaluate whether or not you should enter a given country? What is the potential market in the US? How would you estimate the percent of market to install the device?

Asked In :- MattsenKumar Services, Umbrella Infocare, Radicle Software, COEPD, scandid, Yudiz Solutions, Ascentx Software Development Services, Optum, a UnitedHealth Group Company, SEW, CeX WeBuy Entertainment,

Right Answer:
To evaluate whether to enter a given country, consider the following factors:

1. **Market Potential**: Analyze the size of the banking market, growth rates, and customer demographics in the target country.
2. **Regulatory Environment**: Assess the legal and regulatory framework for foreign banks, including licensing requirements and restrictions.
3. **Competitive Landscape**: Identify existing competitors, their market share, and the level of market saturation.
4. **Economic Stability**: Evaluate the country's economic indicators, such as GDP growth, inflation rates, and currency stability.
5. **Cultural Fit**: Understand consumer behavior, preferences, and the banking habits of the local population.
6. **Infrastructure**: Consider the technological and physical infrastructure available for banking operations.

To estimate the potential market in the U.S., analyze the total addressable market (TAM) for retail banking services, including the number of potential customers and average revenue per user (ARPU).

To estimate the percent of market to install the

Adaptability

Ques:- How do you manage stress or frustration when changes disrupt your usual workflow

Asked In :- Hidden Brains InfoTech, AnAr Solutions, MattsenKumar Services, Chegg India, Fortunesoft IT Innovations, RANDSTAD INDIA PVT, GOQii Technologies, MatchMove India, WFM, Solitaire Infosys,

Right Answer:
I manage stress or frustration by taking a moment to pause and assess the situation. I prioritize tasks, break them down into smaller steps, and focus on what I can control. I also communicate with my team to share concerns and seek support, and I practice stress-relief techniques like deep breathing or short breaks to maintain my focus and productivity.

Adaptability

Ques:- Tell us about a time when you successfully led a team through a period of change

Asked In :- Xoriant Solutions Pvt Ltd, Medvarsity Online, Hidden Brains InfoTech, AnAr Solutions, Rock Solid Solutions, Protege Solutions, Born Commerce, Dhruvsoft Services, Sun Dew Solutions, Enovate IT Outsourcing,

Right Answer:
In my previous role, our company underwent a major software transition. I led a team of five through this change by first organizing a meeting to discuss the new system and address concerns. I created a training schedule to ensure everyone felt comfortable with the new tools. I encouraged open communication, allowing team members to share their challenges and successes. As a result, we successfully implemented the new software on time, and team productivity improved by 20% within the first month.

Adaptability

Ques:- What role does adaptability play in problem-solving and decision-making

Asked In :- Xoriant Solutions Pvt Ltd, WSNE Consulting, MattsenKumar Services, GOQii Technologies, Cloud Kinetics Technology Solutions, Enovate IT Outsourcing, Softcell Technologies, E2E Networks, iB Arts Pvt. ltd, Adapty Solutions,

Right Answer:
Adaptability allows individuals to adjust their approach when faced with new information or changing circumstances, leading to more effective problem-solving and decision-making. It enables quick responses to unexpected challenges and fosters creative solutions by considering multiple perspectives.

Adaptability

Ques:- How do you ensure your work remains consistent despite frequent changes in deadlines or expectations

Asked In :- AnAr Solutions, Protege Solutions, Aranca (Mumbai), Codiant Software Technologies, Solitaire Infosys, FIS Global Business Solutions India, ISKPRO, Enovate IT Outsourcing, SmartData Enterprises, Razorpay-Startup,

Right Answer:
I prioritize tasks based on urgency and importance, maintain clear communication with my team and stakeholders, and stay flexible by adjusting my plans as needed. I also set personal milestones to track progress and ensure quality remains high despite changes.

Adaptability

Ques:- What strategies do you use to stay open to feedback and improve based on it

Asked In :- AnAr Solutions, Toxsl Technologies, Chegg India, Itobuz Technologies, Aranca (Mumbai), Born Commerce, MatchMove India, Varite India, Razorpay-Startup, Tredence Analytics Solutions,

Right Answer:
I actively seek feedback by asking for input from colleagues and supervisors, listen carefully to their suggestions, and reflect on their comments. I prioritize constructive criticism, set specific goals for improvement, and regularly check my progress. Additionally, I maintain a growth mindset, viewing feedback as an opportunity to learn and develop my skills.

Active Listening

Ques:- Can you describe a situation where active listening helped resolve a conflict

Asked In :- AnAr Solutions, MAHINDRA HOLIDAYS AND RESORTS INDIA LIMITED, Talent Toppers, Cebu Pacific, Lok Sewa Aayog, Pradan, STUP Consultants, Vibgyor High School, BECIL, Support Sages,

Right Answer:
In a team meeting, two colleagues had a disagreement about project priorities. I listened carefully to both sides, summarizing their points to ensure they felt heard. By acknowledging their concerns and asking clarifying questions, we identified common goals. This helped us find a compromise that satisfied both parties and improved collaboration moving forward.

Active Listening

Ques:- How do you manage your emotions to remain focused on the speaker during active listening

Asked In :- Antier Solutions, Everi India, AS2, BEd, Lok Sewa Aayog, LPO, Vibgyor High School, Max Life Insurance, ServiceMax, Kumon Group,

Right Answer:
I manage my emotions by taking deep breaths, staying present in the moment, and reminding myself to focus on the speaker's message rather than my own thoughts or feelings. I also practice empathy to better understand their perspective.

Active Listening

Ques:- How do you respond when you don’t understand something the speaker is saying

Asked In :- MattsenKumar Services, Chegg India, Assam Rifles, City Pride School, KTTM, Pradan, US IT Recruiter, Cytel Inc, Catenon, Kumon Group,

Right Answer:
I would ask clarifying questions to better understand what the speaker is saying and summarize what I’ve heard to confirm my understanding.

Active Listening

Ques:- How do you ensure that your feedback is constructive and not interrupting the speaker during active listening

Asked In :- GNH Solutions, Everi India, Talent Toppers, Softenger India, City Pride School, DET, Health Inspector, Home Guard, LPO, Max Life Insurance,

Right Answer:
I ensure my feedback is constructive by waiting for the speaker to finish their thoughts before responding, summarizing their main points to show understanding, and then offering specific, positive suggestions or insights that relate to what they said.

Active Listening

Ques:- What is active listening, and how does it differ from passive listening

Asked In :- MattsenKumar Services, ELEVATE SERVICES INDIA, Talent Toppers, Becton Dickinson India, Softenger India, Cebu Pacific, DET, Home Guard, Pradan, STUP Consultants,

Right Answer:
Active listening is the process of fully concentrating, understanding, responding, and remembering what someone is saying. It involves engaging with the speaker through feedback and asking questions. In contrast, passive listening is simply hearing the words without actively engaging or processing the information.

Optum is a leading health services and innovation company dedicated to improving the health and well-being of individuals and communities around the world. With a focus on innovation, collaboration, and efficiency, Optum offers a comprehensive suite of products and services that empower individuals, providers, employers, and governments to make informed decisions and achieve better health outcomes. At Optum, we believe that healthcare should be personalized, accessible, and affordable for everyone. That's why we leverage cutting-edge technology, data analytics, and clinical expertise to develop solutions that address the complex challenges facing the healthcare industry today. One of the key strengths of Optum lies in our integrated approach to healthcare delivery. Our diverse portfolio includes health insurance, pharmacy benefits management, healthcare consulting, population health management, and more, enabling us to offer end-to-end solutions that address the full spectrum of healthcare needs. Furthermore, Optum is committed to driving innovation and transformation in healthcare. We invest heavily in research and development to develop new technologies and solutions that improve patient care, reduce costs, and enhance the overall healthcare experience. In conclusion, Optum is more than just a healthcare company – we're a trusted partner for individuals, providers, employers, and governments seeking to improve health outcomes and create a healthier world. With our innovative solutions, industry expertise, and commitment to excellence, we are poised to lead the way in shaping the future of healthcare.

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