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Sky zone Interview Questions and Answers
Ques:- How do you handle a situation where you disagree with what the speaker is saying but need to listen actively
Right Answer:
I focus on understanding the speaker's perspective by listening carefully, asking clarifying questions, and summarizing their points to show I’m engaged. I keep my emotions in check and remain respectful, allowing me to respond thoughtfully rather than reactively.
Ques:- Why is active listening important in effective communication
Right Answer:
Active listening is important in effective communication because it ensures that the listener fully understands the speaker's message, fosters trust and respect, encourages open dialogue, and helps to avoid misunderstandings.
Ques:- What techniques do you use to encourage the speaker to continue sharing their thoughts
Right Answer:
I use techniques like nodding, maintaining eye contact, using verbal affirmations like "I see" or "Go on," and asking open-ended questions to encourage the speaker to continue sharing their thoughts.
Ques:- How do you manage your emotions to remain focused on the speaker during active listening
Right Answer:
I manage my emotions by taking deep breaths, staying present in the moment, and reminding myself to focus on the speaker's message rather than my own thoughts or feelings. I also practice empathy to better understand their perspective.
Ques:- What challenges have you faced when practicing active listening, and how did you overcome them
Right Answer:
One challenge I faced with active listening was getting distracted by my own thoughts while someone was speaking. I overcame this by taking notes to stay focused and summarizing what the speaker said to ensure I understood correctly.
Ques:- What do you know about airtel ?
Right Answer:
Airtel, officially known as Bharti Airtel, is a leading telecommunications company in India and operates in several countries across South Asia and Africa. It provides a range of services including mobile and fixed-line voice services, broadband, and digital TV. Airtel is known for its extensive network coverage, innovative services, and competitive pricing.
Ques:- WHAT IS ROI AND HOW IS IT CALCULATED?
Right Answer:
ROI, or Return on Investment, is a measure used to evaluate the efficiency of an investment. It is calculated using the formula:

[ text{ROI} = frac{text{Net Profit}}{text{Cost of Investment}} times 100 ]

Where Net Profit is the total revenue from the investment minus the total costs.
Ques:- Draw your selling skills and technique?
Right Answer:
My selling skills include active listening to understand customer needs, building rapport to establish trust, presenting solutions that highlight benefits, handling objections with empathy, and closing the sale by summarizing key points and asking for the commitment. I also follow up to ensure customer satisfaction and foster long-term relationships.
Ques:- How much is depth of pit and what is the size?
Right Answer:
The depth and size of a pit depend on its specific purpose and design requirements. Generally, a typical pit depth ranges from 3 to 10 feet, and the size can vary widely, often around 4 to 8 feet in width and length, but it should be determined based on safety regulations and project specifications.
Ques:- What is the difference between reciprocating & rotary motors in AC units, which is the best one in terms of operation.
Right Answer:
Reciprocating motors use pistons to compress refrigerant, while rotary motors use a rotating mechanism for compression. Reciprocating motors are generally more efficient for larger cooling capacities, while rotary motors are more compact and quieter, making them suitable for smaller units. The best choice depends on the specific application and requirements.
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