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Synchrony Interview Questions and Answers
Ques:- How can you solve a problem in a team?
Right Answer:
To solve a problem in a team, I would first ensure clear communication by discussing the issue openly with all team members. Then, I would encourage everyone to share their ideas and perspectives. After gathering input, we would collaboratively analyze the options and decide on the best solution. Finally, we would assign tasks and follow up on progress to ensure the solution is implemented effectively.
Ques:- What information is included in a bill for services?
Right Answer:
A bill for services typically includes the following information:

1. Service provider's name and contact information
2. Client's name and contact information
3. Description of the services provided
4. Date the services were rendered
5. Amount charged for each service
6. Total amount due
7. Payment terms and due date
8. Invoice number for reference
Ques:- In order to attract deposits, banks offer various types of products with distinguishing features. As a student of banking law do you observe any challenge/threat from money laundering for banks in this struggle? Discuss
Right Answer:
Yes, banks face significant challenges from money laundering when attracting deposits. Money laundering can lead to reputational damage, regulatory penalties, and financial losses. Banks must implement strict compliance measures and due diligence processes to detect and prevent illicit activities, which can complicate their efforts to attract legitimate deposits.
Ques:- WHAT IS WORKING CAPITAL
Right Answer:
Working capital is the difference between a company's current assets and current liabilities, indicating the short-term financial health and operational efficiency of the business.
Ques:- Explain in brief about the Documentation – CFD, DFD, Functional Documentation.
Right Answer:
**CFD (Context Flow Diagram)**: A high-level diagram that shows the flow of information between external entities and the system, helping to define system boundaries and interactions.

**DFD (Data Flow Diagram)**: A visual representation that illustrates how data moves through a system, detailing processes, data stores, and data flows, typically used to analyze and design systems.

**Functional Documentation**: A comprehensive document that outlines the functionalities of a system, including requirements, use cases, and specifications, serving as a guide for development and testing.
Ques:- A is two years older than B who is twice as old as C. If the total of the ages of A, B and C be 27, the how old is B?
Right Answer:
B is 11 years old.
Ques:- How do you measure your success as a customer success consultant?
Right Answer:
I measure my success as a customer success consultant by tracking customer satisfaction scores, retention rates, and the achievement of customer goals. Additionally, I assess feedback from clients and the growth in their usage of our products or services.
Ques:- Why are you the best person for this job?
Right Answer:
I believe I am the best person for this job because I have strong communication skills, a passion for helping customers, and a proven track record of resolving issues effectively. My ability to stay calm under pressure and my commitment to providing excellent service align well with the values of your company.
Ques:- What is customers relationship?
Right Answer:
Customer relationship refers to the interactions and connections a company has with its customers, focusing on building trust, satisfaction, and loyalty through effective communication and support.
Ques:- What is csa ?
Right Answer:
CSA stands for Customer Service Associate, a role focused on assisting customers with inquiries, resolving issues, and providing support related to products or services.
Ques:- What is the difference between correlation and causation
Right Answer:
Correlation is a statistical measure that indicates the extent to which two variables fluctuate together, while causation implies that one variable directly affects or causes a change in another variable.
Ques:- What is clustering in data analysis and how is it different from classification
Right Answer:
Clustering in data analysis is the process of grouping similar data points together based on their characteristics, without prior labels. It is an unsupervised learning technique. In contrast, classification involves assigning predefined labels to data points based on their features, using a supervised learning approach.
Ques:- What is a pivot table and how do you use it in Excel or other tools
Right Answer:
A pivot table is a data processing tool that summarizes and analyzes data in a spreadsheet, like Excel. You use it by selecting your data range, then inserting a pivot table, and dragging fields into rows, columns, values, and filters to organize and summarize the data as needed.
Ques:- What are the steps involved in data cleaning
Right Answer:
1. Remove duplicates
2. Handle missing values
3. Correct inconsistencies
4. Standardize formats
5. Filter out irrelevant data
6. Validate data accuracy
7. Normalize data if necessary
Ques:- What is the difference between supervised and unsupervised learning
Right Answer:
Supervised learning uses labeled data to train models, meaning the output is known, while unsupervised learning uses unlabeled data, where the model tries to find patterns or groupings without predefined outcomes.
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