25 Teleperformance Interview Questions and Answers

20 common asked question in every interview

Active Listening

Ques:- Can you share an example where active listening helped improve a relationship or teamwork

Asked In :- Talent Toppers, Cebu Pacific, City Pride School, CMAT, RCV, STUP Consultants, Vibgyor High School, iCliniq, Zulu Recruitment, EduFly,

Right Answer:
In a previous project, a team member was struggling with their tasks. I actively listened to their concerns during a one-on-one meeting, which helped me understand their challenges better. By acknowledging their feelings and providing support, we improved our communication and collaboration, leading to a more cohesive team and successful project completion.

Active Listening

Ques:- What techniques do you use to encourage the speaker to continue sharing their thoughts

Asked In :- Sai Life Sciences, Assam Police, BEd, Cebu Pacific, CRPF, DWP, Home Affairs, US IT Recruiter, Vibgyor High School, Valenta BPO Solutions,

Right Answer:
I use techniques like nodding, maintaining eye contact, using verbal affirmations like "I see" or "Go on," and asking open-ended questions to encourage the speaker to continue sharing their thoughts.

Active Listening

Ques:- Can you describe a situation where active listening helped resolve a conflict

Asked In :- AnAr Solutions, MAHINDRA HOLIDAYS AND RESORTS INDIA LIMITED, Talent Toppers, Cebu Pacific, Lok Sewa Aayog, Pradan, STUP Consultants, Vibgyor High School, BECIL, Support Sages,

Right Answer:
In a team meeting, two colleagues had a disagreement about project priorities. I listened carefully to both sides, summarizing their points to ensure they felt heard. By acknowledging their concerns and asking clarifying questions, we identified common goals. This helped us find a compromise that satisfied both parties and improved collaboration moving forward.

Active Listening

Ques:- How do you ensure that you are fully present and not distracted when listening

Asked In :- Chegg India, Sai Life Sciences, CMAT, KTTM, Lok Sewa Aayog, RCV, US IT Recruiter, Zulu Recruitment, Valenta BPO Solutions, Meril Life Sciences,

Right Answer:
I ensure I'm fully present by maintaining eye contact, minimizing distractions (like silencing my phone), actively nodding or responding to show engagement, and focusing on the speaker's words without planning my response while they talk.

Active Listening

Ques:- How does active listening contribute to resolving customer complaints or issues

Asked In :- AnAr Solutions, MattsenKumar Services, MAHINDRA HOLIDAYS AND RESORTS INDIA LIMITED, Everi India, Assam Police, CRPF, DET, iCliniq, Grail Insights, HRH Next Services,

Right Answer:
Active listening helps resolve customer complaints by ensuring that the customer feels heard and understood, which builds trust. It allows the representative to accurately identify the issue, gather relevant details, and respond appropriately, leading to effective solutions and improved customer satisfaction.

Teleperformance is a global leader in outsourced omnichannel customer experience management, operating in over 80 countries and employing over 380,000 people worldwide. Established in 1978 in Paris, France, Teleperformance has since expanded its reach to become a trusted partner for companies seeking to enhance their customer interactions. The company offers a wide range of services including customer care, technical support, sales, and back-office services across various industries such as telecommunications, finance, healthcare, retail, and technology. Utilizing advanced technology and a focus on innovation, Teleperformance delivers seamless customer experiences through multiple channels including voice, chat, email, social media, and more. With a commitment to excellence, Teleperformance emphasizes employee training and development to ensure their workforce is equipped with the skills and knowledge to provide exceptional service to clients and their customers. This dedication to employee engagement has earned Teleperformance recognition as a top employer in many of the countries where it operates. Teleperformance\'s dedication to delivering superior customer experiences, combined with its global footprint and commitment to innovation, has solidified its position as a leader in the customer experience management industry.

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